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Categories  Business Release Date  19th May 1993 Author  Ken Blanchard 7.2

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This book uses a brilliantly simple story to teach how to define a vision and learn what a customer really wants. It is also about institute effective systems. It includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace. Your customers will be turned into raving, spending fans. Just having satisfied customers isn't good enough. If you really want big business, you have to create Raving Fans.

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